The Hong Kong Mediation Council (HKMC) is hosting a series of Webinars entitled "Mediation Insight Series" in order to update the knowledge of mediators and hone their practical skills. Due to the ongoing COVID-19 pandemic, the events will not be held physically but conducted online via ZOOM.

This is the first Webinar which will highlight the soft skills necessary for the success of a commercial mediation, in particular, the need to foster empathy. It will cover the following topics:

  • What makes a good mediator? IQ or EQ
  • Different elements of empathy: cognitive and emotional
  • Empathic concern of mediators
  • Role of empathy in negotiation and conflict resolution
  • Barriers in fostering empathy in a mediation process
  • A structured approach to overcoming empathic failure

Join us in this Webinar to learn more!

The target audience is general mediators and legal practitioners including in-house counsels. Registered participants will receive by email a Zoom Meeting ID for checking in to the Webinar.


Date: 24 April 2020

13:00: Webinar starts

13:55: Q&A

14:00: Webinar ends

CPD: 1 Point (HKIAC)

(CPD Accreditation pending from HKMAAL and the Law Society of Hong Kong)

There will be a short quiz at the conclusion of the Webinar in the form of multiple choice questions on the content of the Webinar. The satisfactory completion of the multiple choice questions will serve as an actual proof of attendance in compliance with the requirements from CPD awarding bodies.